CUSTOMER TERMS & CONDITIONS
These Terms & Conditions govern your use of our website, online store, creative services, and any purchases of Half Lit clothing or studio products. By accessing our site or making a purchase, you agree to these terms and conditions. We aim to uphold and prioritise the integrity, authenticity and creative value of our brand, taking action publicly to defend our creative output.
These Terms & Conditions govern your use of our website, online store, creative services, and any purchases of Half Lit clothing or studio products.
By accessing our site or making a purchase, you agree to these terms and conditions. We aim to uphold and prioritise the integrity, authenticity and creative value of our brand, taking action publicly to defend our creative output.
CUSTOMER TERMS & CONDITIONS
CUSTOMER TERMS & CONDITIONS
Customer Counterfeit Guidance:
Counterfeit Guidance:
Counterfeit Guidance:
Counterfeit goods are unauthorised replicas or imitations of Half Lit designs, logos, branding or creative assets. Products produced without our registered mark such products violate copyright, trademark and design protection laws. Counterfeiters may copy our designs, replicate our styling, misuse our logo or brand or sell through unofficial channels. Any such activity is strictly prohibited and will be fully pursued within the bounds of applicable law.
All genuine Half Lit products are created, designed, or approved by our studio.
Only true authentic items are available only through our official channels, including:
Website & E-Shop
Approved retail partners
Verified studio sales or pop-up events
Products purchased outside these authorised outlets may be counterfeit and are not covered by our customer support or return policy.
Counterfeit goods are unauthorised replicas or imitations of Half Lit designs, logos, branding or creative assets. Products produced without our registered mark such products violate copyright, trademark and design protection laws.
Counterfeiters may copy our designs, replicate our styling, misuse our logo or brand or sell through unofficial channels. Any such activity is strictly prohibited and will be fully pursued within the bounds of applicable law.
All genuine Half Lit products are created, designed, or approved by our studio. Only true authentic items are available only through our official channels, including:
Website & E-Shop
Approved retail partners
Verified studio sales or pop-up events.
Products purchased outside these authorised outlets may be counterfeit and are not covered by our customer support or return policy.
Counterfeit goods are unauthorised replicas or imitations of Half Lit designs, logos, branding or creative assets. Products produced without our registered mark such products violate copyright, trademark and design protection laws. Counterfeiters may copy our designs, replicate our styling, misuse our logo or brand or sell through unofficial channels. Any such activity is strictly prohibited and will be fully pursued within the bounds of applicable law.
All genuine Half Lit products are created, designed, or approved by our studio.
Only true authentic items are available only through our official channels, include:
Website & E-Shop
Approved retail partners
Verified studio sales or pop-up events
Products purchased outside these authorised outlets may be counterfeit and are not covered by our customer support or return policy.
To ensure you receive an authentic Half Lit product:
Check you QR Code
Purchase only through our official channels
Be cautious of unusually low prices or unfamiliar sellers
Contact us if you are unsure about the authenticity of an item
To ensure you receive an authentic Half Lit product:
Check you QR Code
Purchase only through our official channels
Be cautious of unusually low prices or unfamiliar sellers
Copyright Agreement:
Copyright Agreement:
Products & Creative:
All clothing, accessories, and studio-created items are produced in limited runs and may vary slightly in colour, material, or finish due to the creative process. Custom or studio-made creative items are produced to brief; artistic interpretation remains at the discretion of HALF LIT STUDIOS.
Products & Creative:All clothing, accessories, and studio-created items are produced in limited runs and may vary slightly in colour, material, or finish due to the creative process. Custom or studio-made creative items are produced to brief; artistic interpretation remains at the discretion of HALF LIT STUDIOS.
Enforcement & Guidance:
We reserve all rights to protect our creative work and brand identity. To ensure you receive an authentic product, check your QR code and purchase ONLY through our official channels. Contact us if you are unsure about authenticity or to report suspected counterfeits.
Enforcement & Guidance:
We reserve all rights to protect our creative work and brand identity. To ensure you receive an authentic product, check your QR code and purchase ONLY through our official channels. Contact us if you are unsure about authenticity or to report suspected counterfeits.
Intellectual Property - Design & Creative Ownership:
All branding elements, including but not limited to logos, symbols, graphic marks, word marks, brand names, typography, packaging, garment labels, custom patterns, illustrations, and studio-produced visual identities, are the exclusive intellectual property of Half Lit Studios Ltd.
All creative designs, including clothing designs, silhouettes, textile prints, artwork, photography, campaign imagery, and creative direction produced by the Studio, remain the sole property of Half Lit unless expressly transferred in writing. Any design uploaded to or shared with AI is not permitted and can be challenged under copyright law. Given that all our illustrations are personal created by our team we respect that you carry this ethos when wearing Half Lit.
Any animation, video production, game or cinematic title has been developed by the Half Lit Team. Those who
We reserve all rights to protect our creative work and brand identity in line with the legislation set by the courts of England and Wales. To ensure you receive an authentic product, check your QR code and purchase ONLY through our official channels. Contact us if you are unsure about authenticity or to report suspected counterfeits.
Intellectual Property:
All branding elements, including but not limited to logos, symbols, graphic marks, word marks, brand names, typography, packaging, garment labels, custom patterns, illustrations, and studio-produced visual identities, are the exclusive intellectual property of Half Lit Studios Ltd.
All creative designs, including clothing designs, silhouettes, textile prints, artwork, photography, campaign imagery, and creative direction produced by the Studio, remain the sole property of Half Lit unless expressly transferred in writing. Any design uploaded to or shared with AI is not permitted and can be challenged under copyright law. Given that all our illustrations are personal created by our team we respect that you carry this ethos when wearing Half Lit.
We reserve all rights to protect our creative work and brand identity. To ensure you receive an authentic product, check your QR code and purchase ONLY through our official channels. Contact us if you are unsure about authenticity or to report suspected counterfeits.
Customer Guidance:
Customer Guidance:
Orders, Payments & Returns:
An order is only confirmed once payment is successfully processed. We reserve the right to refuse or cancel orders where necessary (e.g., stock errors, suspected fraud).
Delivery of Products:
We aim to process and dispatch all orders promptly once payment has been confirmed. Estimated delivery times are provided at checkout and may vary depending on the destination, courier availability, and external factors beyond our control. While we strive to meet these timeframes, delivery dates are not guaranteed.
Customers are responsible for providing accurate shipping information, and any delays or additional costs arising from incorrect details will be the customer’s responsibility. Once an order has been dispatched, tracking information will be shared where available. Risk of loss or damage passes to the customer upon delivery to the specified address.
Orders, Payments & Returns:
An order is only confirmed once payment is successfully processed. We reserve the right to refuse or cancel orders where necessary (e.g., stock errors, suspected fraud).
Delivery of Products:
We aim to process and dispatch all orders promptly once payment has been confirmed. Estimated delivery times are provided at checkout and may vary depending on the destination, courier availability, and external factors beyond our control. While we strive to meet these timeframes, delivery dates are not guaranteed.
Customers are responsible for providing accurate shipping information, and any delays or additional costs arising from incorrect details will be the customer’s responsibility. Once an order has been dispatched, tracking information will be shared where available. Risk of loss or damage passes to the customer upon delivery to the specified address.
Change of Mind Returns:
For products that have been purchased online, customers have a 14-day cooling-off period under UK consumer law. You must notify us within 14 days of receiving your item if you wish to return it. You then have a further 14 days to send the item back.
Any Returned Items must be unworn, unwashed, unaltered, and returned with tags and original packaging.
Return postage for returns is the responsibility of the customer unless otherwise stated. We reserve the right to refuse returns where items show signs of wear, scent transfer (perfume, deodorant, smoke), makeup marks, pet hair or damage.
Change of Mind Returns:
For non-custom, non-made-to-order clothing purchased online, customers have a 14-day cooling-off period under UK consumer law. You must notify us within 14 days of receiving your item if you wish to return it.
You then have a further 14 days to send the item back. Any Returned Items must be unworn, unwashed, unaltered, and returned with tags and original packaging. Return postage for change-of-mind returns is the responsibility of the customer unless otherwise stated.
We reserve the right to refuse returns where items show signs of wear, scent transfer (perfume, deodorant, smoke), makeup marks, pet hair, or damage.
Made-to-Order, Limited-Run & Exclusive Demand:
Some garments are manufactured specifically for you at the time of purchase. Because these items are custom-produced, they are not: Eligible for change-of-mind returns, including reasons such as: Wrong size ordered, Colour/print preference, Wrong Address, Fabric Expectation Returns are only accepted where the item is faulty, damaged, or not as described.
Made-to-Order:
Some garments are manufactured specifically for you at the time of purchase. Because these items are custom-produced, they are not:
Eligible for change-of-mind returns, including reasons such as: Wrong size ordered, Colour/print preference, Wrong Address, Fabric Expectation Returns are only accepted where the item is faulty, damaged, or not as described.
Faulty, Damaged, or Incorrect Items:
If your clothing item arrives faulty, damaged, or incorrect:
Contact us within 14 days of delivery
Provide photos clearly showing the issue
We will offer a repair, replacement, or refund in line with UK consumer rights.
Faults include manufacturing defects, misprints, incorrect sizing labels or items inconsistent with the product description. Product descriptions featured online can change anytime o change please provide your receipt and date of purchase so and order can be matched with the listing.
Faulty, Damaged, or Incorrect Items:
If your clothing item arrives faulty, damaged, or incorrect:
Contact us within 14 days of delivery
Provide photos clearly showing the issue
If a product meets our returns. We will offer a replacement, or refund in line with UK consumer rights.
Faults include manufacturing defects, misprints, incorrect sizing labels or items inconsistent with the product description.
Please note product descriptions are expected to change please provide your receipt and date of purchase so and order can be matched with the listing.
Exchanges:
We offer exchanges for size or colour only on standard (non-made-to-order) garments, depending on stock availability.
Customers are responsible for return shipping unless the item is faulty.
Exchanges:
We offer exchanges for size or colour only on standard garments, depending on stock availability. Customers are responsible for return shipping unless the item is faulty.
Hygiene & Condition Requirements:
To maintain product hygiene standards, we cannot accept returns of:
Items showing signs of wear
Items that have tags or brand logos removed
Items returned in unsafe or unsanitary condition
Items that have bypassed the 14 days
Hygiene & Condition Requirements:
To maintain product hygiene standards, we cannot accept returns of:
Items showing signs of wear
Items that have tags or brand logos removed
Items returned in unsafe or unsanitary condition
Items that have bypassed the 14 days
Refund Processing:
Refunds are issued to the original payment method within 14 working days of receiving the returned item and after inspection. Shipping costs are non-refundable unless the return is due to our error or a faulty product. Given the processing it may take up to 14 working days to issue a refund.
Refund Processing:
Refunds are issued to the original payment method within 14 working days of receiving the returned item and after inspection.
Shipping costs are non-refundable unless the return is due to our error or a faulty product. Given the processing it may take up to 14 working days to issue a refund.
Trademarks:
Brand identifiers such as the Half Lit name, the Half Lit logo, and any distinctive brand elements (visual or verbal) are protected as trademarks (registered or unregistered). Any unauthorised use that may cause confusion, imitation, or dilution of the brand is strictly prohibited.
Trademarks:
Brand identifiers such as the Half Lit name, the Half Lit logo, and any distinctive brand elements (visual or verbal) are protected as trademarks (registered or unregistered).
Any unauthorised use that may cause confusion, imitation, or dilution of the brand is strictly prohibited.
Licensing & Usage:
Clients, partners, collaborators, or third parties are granted no rights to use Half Lit designs or brand assets unless a written licence agreement is issued. Any licence granted is non-transferable and limited to the specific purpose agreed in writing.
Licensing & Usage:
Clients, partners, collaborators, or third parties are granted no rights to use Half Lit designs or brand assets unless a written licence agreement is issued. Any licence granted is non-transferable and limited to the specific purpose agreed in writing.
Protection of Digital Assets:
All digital brand assets, including mock-ups, design files, templates, and production-ready artwork, are protected. Reuse, resale, or modification without permission is prohibited, including:
Reproducing artwork for commercial use
Replicating design concepts
Sharing files externally
Protection of Digital Assets:
All digital brand assets, including mock-ups, design files, templates, and production-ready artwork, are protected. Reuse, resale, or modification without permission is prohibited, including:
Reproducing artwork for commercial use
Replicating design concepts
Sharing files externally
Privacy & Data Protection:
We are an ICO-registered organisation, we comply with UK GDPR and data protection legislation. We collect and process personal data only for order fulfilment, communication, and service improvement, legal operations and accounting.
Additional data such as emails, social media engagement and any data provided through our forms is stored securely and never sold to third parties and for the purpose of marketing activities. Any data stored is protected and can be removed at any time per your request.
Privacy & Data Protection:
We are an ICO-registered organisation, we comply with UK GDPR and data protection legislation.
We collect and process personal data only for order fulfilment, communication, and the ongoing improvement of our digital website, studio offerings legal operations and accounting.
Additional data such as emails, social media engagement and any data provided through our forms is stored securely and never sold to third parties and for the purpose of marketing activities.
Any data stored is protected and can be removed at any time per your request.
Product Information:
We make every effort to display product colours, sizing, materials, and descriptions accurately. Due to screen variations, printing processes, and fabric differences, slight variations in colour, placement, or finish may occur. These variations are not considered faults.
Sizing & Fit:
Size guides are provided for reference only. Fit may vary depending on garment type and fabric. Customers are responsible for selecting the correct size when placing an order.
Made-to-Order & Print-on-Demand Items:
Certain products, including prints, customised garments, and limited-run apparel, are produced to order. Made-to-order items are manufactured specifically for you when purchased.
For this reason:
These items are not eligible for change-of-mind returns under our policy.
Returns are only accepted where the product is faulty or not as described.
Production times may vary depending on demand and material availability.
We will notify you promptly if delays occur.
Quality & Production Variations:
Print output, colour density, and garment finishing may vary slightly depending on the production batch. Such minor variations are expected and not grounds for replacement unless they render the item materially defective.
Stock Availability:
All products and sizes are subject to availability. We may limit quantities or discontinue items without notice. If an item becomes unavailable after purchase, we will issue a full refund.
Care Instructions:
Care instructions are provided to ensure the longevity of your garment or print. Damage caused by failure to follow these instructions is not considered a manufacturing defect.
Faulty or Incorrect Items:
If an item arrives damaged, misprinted, or incorrect:
Contact us within 14 days with photos of the issue.
We will arrange a replacement or refund in line with UK consumer law.
We may request the item is returned or safely disposed of depending on the issue
Price Changes & Promotions:
Prices may change at any time. Promotional discounts, bundle pricing, or sale pricing may be available for limited periods. Price adjustments cannot be applied retroactively to previous orders
Third-Party Fulfilment:
Some items may be fulfilled by specialised printing or production partners. All fulfilment partners meet our quality standards, and your statutory rights remain unaffected.
Global Shipping:
Where possible we aim to adhere to overseas shipping. However, given the increased costs of delivery and environmental factors free delivery is not applicable and you will have to cover shipping prior to your order being sent.
Custom Orders:
Where customers provide artwork, logos, or designs for custom prints:
You confirm you have the rights to use that artwork.
We accept no liability for copyright infringement caused by customer-submitted designs.
We reserve the right to refuse offensive or illegal content.
Product Information:
We make every effort to display product colours, sizing, materials, and descriptions accurately. Due to screen variations, printing processes, and fabric differences, slight variations in colour, placement, or finish may occur. These variations are not considered faults.
Sizing & Fit:
Size guides are provided for reference only. Fit may vary depending on garment type and fabric. Customers are responsible for selecting the correct size when placing an order.
Made-to-Order:
Certain products, including prints, customised garments, and limited-run apparel, are produced to order. Made-to-order items are manufactured specifically for you when purchased.
For this reason:
These items are not eligible for change-of-mind returns under our policy.
Returns are only accepted where the product is faulty or not as described.
Production times may vary depending on demand and material availability.
We will notify you promptly if delays occur.
Quality & Production Variations:
Print output, colour density, and garment finishing may vary slightly depending on the production batch. Such minor variations are expected and not grounds for replacement unless they render the item materially defective.
Stock Availability:
All products and sizes are subject to availability. We may limit quantities or discontinue items without notice. If an item becomes unavailable after purchase, we will issue a full refund.
Care Instructions:
Care instructions are provided to ensure the longevity of your garment or print. Damage caused by failure to follow these instructions is not considered a manufacturing defect.
Faulty or Incorrect Items:
If an item arrives damaged, misprinted, or incorrect:
Contact us within 14 days with photos of the issue.
We will arrange a replacement or refund in line with UK consumer law
We may request the item is returned or safely disposed of depending on the issue.
Price Changes & Promotions:
Prices may change at any time. Promotional discounts, bundle pricing, or sale pricing may be available for limited periods. Price adjustments cannot be applied retroactively to previous orders.
Third-Party Fulfilment:
Some items may be fulfilled by specialised printing or production partners. All fulfilment partners meet our quality standards, and your statutory rights remain unaffected.
Custom Orders:
Where customers provide artwork, logos, or designs for custom prints:
You confirm you have the rights to use that artwork
We accept no liability for copyright infringement caused by customer-submitted designs.
We reserve the right to refuse offensive or illegal content.
Care Responsibility:
Clothing must be cared for according to the provided care instructions. Damage caused by incorrect washing, drying, or handling is not classed as a manufacturing fault.
Care Responsibility:
Clothing must be cared for according to the provided care instructions. Damage caused by incorrect washing, drying, or handling is not classed as a manufacturing fault.
Public Liability:
Half Lit is not liable for indirect, incidental, or consequential damages arising from the use of our products or services. For complaints, concerns, or disputes, please contact us via email. We aim to resolve all issues promptly and fairly.
Public Liability:
Half Lit is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
For complaints, concerns, or disputes, please contact us via email. We aim to resolve all issues promptly and fairly.
Governing Law & Jurisdiction:
These Terms & Conditions are governed by the laws of England & Wales. Any disputes shall be resolved exclusively by the courts of England & Wales.
Governing Law & Jurisdiction:
These Terms & Conditions are governed by the laws of England & Wales. Any disputes shall be resolved exclusively by the courts of England & Wales.
Privacy, Cookies & Tracking:
Your privacy is important to us. Personal data is processed in accordance with UK GDPR and our Privacy Policy.
By using our website, you consent to our Cookie Policy, which explains how we use essential and analytical cookies to enhance your browsing experience.
Privacy, Cookies & Tracking:
Your privacy is important to us. Personal data is processed in accordance with UK GDPR and our Privacy Policy.
By using our website, you consent to our Cookie Policy, which explains how we use essential and analytical cookies to enhance your browsing experience.
CUSTOMER TERMS & CONDITIONS